Privacy Policy
1. Who We Are?
Approved Consultancy is an independent loan consultancy and comparison service in Singapore. We provide general information on personal loans, business financing, and other credit products offered by banks, licensed moneylenders, and financial institutions. We are not a bank, lender, or financial institution, and we do not issue loans or approve applications.
We do not act as an agent for any lender unless expressly stated in writing. Our role is to help users understand available loan options and connect them to suitable financial institutions based on the information they provide.
2. Information We Collect
We collect personal data only when necessary to provide our services effectively. Depending on how you interact with us, the types of information we may collect include:
2.1 Information You Provide Directly
- Name and contact details (e.g., phone number, email address)
- Identification information you provide voluntarily
- Employment details, income information, and financial profile
- Details submitted through contact forms, enquiry forms, WhatsApp, email, or phone communication
- Any documents you choose to send to us for loan assessment or matching purposes
2.2 Information Collected Automatically
When you visit our website, we may collect:
- IP address and device information
- Browser type, operating system, and access time
- Pages viewed and navigation patterns
- Cookies or similar tracking technologies used to enhance user experience
2.3 Third-Party Information
If you proceed with a loan enquiry, some financial institutions may share status updates (e.g., application received, documents requested) strictly for processing or follow-up purposes.
We do not collect unnecessary data and do not store financial documents longer than reasonably required.
3. How We Use Your Information
Your personal data is used strictly for purposes related to delivering our consultancy service. These may include:
- Assessing your needs to match you with appropriate lenders
- Sharing your information with banks or licensed moneylenders you choose to engage with
- Providing loan comparisons or guidance based on the details supplied by you
- Responding to your enquiries and providing customer support
- Improving our website, services, and user experience
- Verifying information when necessary to process your request
- Contacting you about updates, follow-ups, or additional information relevant to your loan enquiry
We do not sell, rent, or trade your personal data with any third-party marketing companies.
4. How Your Information Is Shared
We share your information only when necessary to perform the services you requested. This includes:
4.1 Sharing With Lenders
When you ask us to connect you with banks, licensed moneylenders, or financial institutions, we may forward relevant information needed for assessment. These institutions will conduct their own independent checks and credit evaluations.
4.2 Service Providers
We may use trusted third-party tools or platforms for:
- Form submissions
- Communication tools (e.g., WhatsApp, email service providers)
These service providers are bound by confidentiality obligations and may not use your data for any other purpose.
4.3 Legal or Regulatory Requirements
We may disclose information if required by law, regulation, or request from government authorities.
5. Independence and Accuracy of Information
Approved Consultancy is an independent comparison and referral platform. Information about loan products, interest rates, fees, eligibility criteria, and terms is derived from publicly available sources, including official websites, brochures, and publicly published materials from lenders.
While we strive to keep our content up-to-date and accurate, all information remains indicative. Actual loan amounts, interest rates, fees, and approval outcomes depend solely on the lending institution’s internal credit evaluation and may differ from what is shown on our website.
The display of any bank or lender name does not imply endorsement, partnership, or any agency relationship unless explicitly stated. Users should verify all details directly with the relevant financial institution before making any financial decision.
We accept no liability for losses, damages, or misunderstandings arising from reliance on the information provided.
6. Protection of Your Data
We implement reasonable administrative, physical, and technical safeguards to protect your data from unauthorized access, misuse, or disclosure. These include:
- Access controls
- Secure communication channels
- Limited access to stored information
- Regular monitoring of systems
However, no transmission method over the internet is completely secure. You acknowledge that data submitted electronically is at your own risk.
7. Retention of Data
We retain personal data only for as long as:
- It is necessary to fulfil the purposes for which it was collected
- Required by law or regulatory obligations
- Needed for legitimate business or operational reasons
When data is no longer required, we will securely delete or anonymize it.
8. Third-Party Links
Our website may contain links to external sites managed by third parties. We are not responsible for the content, privacy policies, or practices of these external sites. Users are encouraged to review the privacy policies of any third-party websites they visit.
9. Your Rights Under PDPA
You have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Withdraw consent to the collection, use, or disclosure of your data
- Request deletion of your data, subject to legal or contractual restrictions
To make a request, please contact us using the details provided below.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or service updates.